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Business Improvement Manager

Business Improvement Manager
Corporate Governance, FCDO Services
£40,755 - £47,863 plus a location allowance of £1,750 and excellent benefits including Civil Service pension
Based at Hanslope Park, Milton Keynes, with the flexibility of hybrid working depending on business need
Free shuttle bus available between central Milton Keynes and Hanslope Park

Have you ever thought about advancing your career with an organisation that operates on a global scale to deliver a first-class service for the UK government and our international partners? A high-profile career where you’ll work to deliver efficiencies as part of the continuous improvement strategy, helping to drive our long-term success and deliver high-quality service and value for money to our customers. A career where you’ll focus on supporting the work of a complex organisation which is at the forefront of the government’s response to events which threaten the United Kingdom’s security and prosperity. If you’re looking for your job, but bigger, this could be your next move.

As a trusted government partner we work on a huge range of projects, and help protect the UK’s interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We courier diplomatic packages across continents. We keep complex projects on track, and on budget. We store visa applications securely in the Cloud. And a whole lot more besides. It’s exciting work – and you could play a vital part as you take on a role that supports the success of our security operation.

Provide the tools we need to make essential business improvements

With efficiency and business improvement critical to delivering the best value for money for our customers across government and overseas, this is an important role. You’ll collaborate with your colleagues and stakeholders to seek out opportunities to improve our core processes and drive change across all our business areas, affecting how FCDO Services’ business is managed from inception to conclusion. This will call on your experience in handling, analysing and understanding diverse data sources, along with your excellent interpersonal skills to inspire and motivate. You will help to develop and maintain a culture of quality and continuous improvement, coaching, guiding and advising colleagues to identify opportunities for enhanced performance and achieve their own improvements.

Use your ability to see the big picture to enhance the services we offer

With superb influencing, communication, analytical and organisational skills, you’ll have well-developed practical knowledge of managing and delivering improvement projects using continuous improvement methodologies and techniques.

This is a role where LEAN or Six Sigma certification to at least ‘Yellow Belt’ – or equivalent experience – would be desirable, as would an understanding of the various approaches to change management. Always ready to see the big picture, and with a clear-sighted approach to every task you focus on, previous experience of working with the Civil Service would also be an advantage.

Grow your career in the biggest way possible

When you join us, you’ll be contributing to protecting the nation’s interests at home and overseas. How will we help you in return? We offer a competitive salary, 25-30 days’ annual leave per year (depending on length of service) and a Civil Service pension. We can also accommodate hybrid working between the office and home. While on-site, you’ll have access to an on-site gym, nursery, canteen, and we offer interest-free loans on season tickets and bikes to help you get there. Above all else, we can offer your job, bigger. As one of our team of Business Improvement Managers, you’ll be working on projects that help us protect people, information and assets around the world. Using your skills in a way that just means more.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website:

To find out more about us and what a career with FCDO Services can offer you, please visit:

Closing date for applications is: Midnight 20th February 2024

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Job summary

£40,755- £47,863 plus Location Allowance and Excellent Benefits
Hanslope Park
Closing Date
20 February 2024 at midnight

Further information

The following documents provide supporting material for this role. Please note for some documents you may require Adobe Acrobat Reader.

  • 1.  Role Profile
  • 2.  Extra Information
  • 3.  Civil Service Recruitment Principles
  • 4.  Civil Service Code