Customer Support Team Operative

At FCDO Services, we protect information, assets and people for customers all around the world. Governments trust our approach because of the reliable, focused and committed individuals who make it all possible. This is your opportunity to become one of those people, working as part of our busy contact centre team.

Handle queries from key customers
Your job will be to handle correspondence from external and internal customers, helping to resolve their general enquiries and process work requests. The role also involves a wide variety of admin work, including maintaining data logs, compiling quotes and project work. You will also need to liaise regularly with colleagues, including Project Managers, Account Managers and members of design teams.

Put your communication skills to good use
No technical knowledge is needed for this role. What matters is that you are highly organised and flexible, and can deal professionally with customers over the telephone, via e-mail and in person. Working knowledge of Word and Excel is essential as is the need to be an excellent communicator who works well in a team.

And build a career to be proud of
Our customers, who include the Foreign Commonwealth and Development Office, look to us to respond to their security challenges with speed, agility and innovation. This gives every job here added significance – yours included. Not only will you have plenty of opportunities to broaden your experience, gain new skills and develop your career, you’ll also have the satisfaction of knowing that your contribution is helping to keep people safe, protect critical information and safeguard the UK’s interests overseas.

All our employees have to be security cleared before being appointed, so you will need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC). You can find out more about vetting on our website.

It takes a diverse team to protect a diverse world.
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And Employers for Carers. And it’s how you know you’re joining an inspiring, inclusive organisation.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Job summary

£20,748 Plus £1,750 location allowance
Hanslope Park
Closing Date
14 August 2022 at midnight

Further information

The following documents provide supporting material for this role. Please note for some documents you may require Adobe Acrobat Reader.

  • 1.  Role Profile
  • 2.  Extra Information
  • 3.  Civil Service Recruitment Principles
  • 4.  Civil Service Code