Manager of Internal Messengers

You’re an experienced line manager who’s familiar with the mail room environment, and you’re passionate about finding new ways to make processes run even more smoothly. You also have a measured approach – you like to learn, digest and plan ahead. All of which means you could be ideally suited to the role of Internal Messenger Coordinator at FCDO Services.

You’ll undertake work that has a global reach. After all, as a trusted government partner, we’re here to protect the UK’s interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We courier diplomatic packages across continents. We keep complex projects on track, and on budget. And a whole lot more. It’s the kind of work that makes having an efficient and effective mail room vital. This is your job, bigger.

Use your skills to keep things moving

As an organisation, we’re always focused on customer service; on building relationships and being reliable and responsive. Our mail room embodies all of those traits, and in this role, you’ll ensure they continue to define the way we work. It’s a role that calls for you to provide encouraging and supportive leadership, as well as the kind of fresh perspective that will help us to introduce more technically-driven ways of working. As you’d expect, it can get pretty busy in our environment, so a key focus for you will be delivering a great level of customer service.

Make your mark on mail

You’ll lead, motivate and support a team of 10 colleagues as well as sometimes helping with the actual delivery – we’re responsible for processing and delivering all of the main mail from the London office. That can involve a range of processes, including using a banking machine, DHL express point and the security scanning of items. Your specific responsibilities will include everything from managing service bookings and providing charging details though to problem solving, allocating work schedules, and handling tasks like appraisals and managing leave requests.

You’ll be the first port of call for anyone looking to book mail room services or to get information about the location of items and delivery timescales. It makes this a very varied environment that will give you plenty of scope for development.

Get all the support you need to thrive

If you’re keen to learn with a dynamic and energetic approach, this could be the perfect environment for you. This is a role that’s made for someone who can relate to and inspire others. You’ll need some moderate IT skills and if you have an understanding of Health & Safety and manual handling, that would be even better. Our focus will be on helping you to develop your potential so that you can enable us to develop ours – and that means we’ll be more than happy to help you grow your skills on the job.

In other words, this is a role that you really can make your own. As well as that, you can look forward to 25 days’ of annual leave each year (rising up to 30 depending on your length of service) plus nine days’ of Public Holidays and Privilege Holidays; access to an exclusive discounts portal; on-site facilities like a restaurant, wellbeing room and an OFSTED-registered nursery; and a whole host of other excellent rewards and benefits.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide – we’d suggest Working in our warehouse, garage and UK & Overseas logistics supply chain – to take you round to see how the team delivers for government customers and how you could help. Explore the embassy now at

All our employees have to be security cleared before being appointed, so you will need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC) clearance. You can find out more about vetting on our website.

To find out more about this role, our benefits and our organisation, please visit

It takes a diverse team to protect a diverse world.

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And Employers for Carers. And it’s how you know you’re joining an inspiring, inclusive organisation.

London based posts attract a Location Allowance of £5,000 per annum.

FCDO Services are regulated by the Civil Service Commission.

Job summary

£24,256 plus £5,000 location allowance
London KCS
Closing Date
17 August 2022 at midnight

Further information

The following documents provide supporting material for this role. Please note for some documents you may require Adobe Acrobat Reader.

  • 1.  Role Profile
  • 2.  Extra Information
  • 3.  Civil Service Recruitment Principles
  • 4.  Civil Service Code