Looking to make a bigger impact in your career? Join our Infrastructure team, and you will have a fantastic opportunity to work with key secure technologies, develop specialist knowledge and skills, and enjoy some fantastic Civil Service benefits – all while helping to safeguard people, assets and information around the world.

Fix complex infrastructure issues as quickly as possible

As a subject matter expert within our 3rd line team, you’ll be responsible for diagnosing and solving the more complex technical problems and incidents that other engineers are unable to work out. The job involves working closely across the organisation including your own team, technical architects, project managers, developers, incident managers and problem managers in order to fix technical problems as quickly as possible. You will also need to identify and escalate repeatable issues to help ensure they do not happen again.

Use your expertise to benefit colleagues and customers alike

You’ll be expected to mentor junior staff members and to provide authoritative technical advice to a wide range of customers and stakeholders, including members of our change management team. It is therefore essential that you combine excellent communication skills with a solid understanding of how systems work. Specific areas of knowledge we’re looking for include:

• Aruba WiFi Configuration and Installation
• Aruba Airwave, Clearpass and Mobility technologies
• VMWare ESX 5.0-6.7
• Arcserve Backup Enterprise configuration
• Management, routing and distribution of Worldwide WiFi
• Hardware Set Up and Troubleshooting
• Incident and Problem Management

Enjoy great career opportunities – and great rewards

Our government partners look to us to respond with agility and innovation to their ever-changing security challenges. So there will be plenty of opportunities for you to grapple with complex issues and find ever-more effective solutions to the issues our clients face. You will also enjoy excellent support for career progression, including training on all the latest technologies to help you keep up to speed. Then there’s all the benefits we offer. Excellent work-life balance. Flexible working opportunities. On-site OFSTED-registered nursery. Civil Service pension. And lots more. In short, it’s your job bigger.

All our employees have to be security cleared before being appointed, so you will need to undergo a vetting process as part of your application. This role requires you to go through Developed Vetting (DV). You can find out more about vetting on our website.


London based posts attract a Location Allowance of £5,000 per annum.

FCDO Services are regulated by the Civil Service Commission.