This job is closed and is displayed for reference only. 

Customer & Business Management Support Officer

At FCDO Services (previously known as FCO Services), we provide secure construction, digital and logistics services to all sorts of government-level customers, including the Foreign, Commonwealth and Development Office. Our projects are both vital and wide-ranging: everything from making earthquake repairs at an embassy to delivering secure communications technology.

Join us, and you’ll put your experience to use in a way that touches every single person in the country, and beyond. You’ll be providing critical support to front-line operational colleagues.

Deliver business support at the highest levels

Working within one of only three National Technical Authorities recognised by the Cabinet Office in the UK, you’ll provide essential business support. And whether you are maintaining records within our systems and databases, organising meetings and events, producing documents, overseeing stock and equipment, or contacting training delegates to organise course payments, you’ll deliver exceptional customer service at every step.

Take your skills somewhere very special

Your work will ensure things run smoothly here – and it will support the work of government at every level. We’re committed to customer service and pride ourselves on being easy to work with - and you’ll share this focus. Building relationships, reliability, responsiveness and excellent customer service skills will be key. We’re looking for someone with exceptional attention to detail, admin or secretarial experience and the confidence to liaise with customers and stakeholders at all levels. You’ll need good Microsoft Office skills too.

Be part of something much bigger

You’ll be supporting the security of our whole organisation and the UK – and in return, we’ll support you too.
As well as the excellent benefits, including a Civil Service pension, there will be incredible variety day-to-day, because our work will provide you with some unique and complex challenges. Finally, there’s that sense of purpose: using your skills to maintain a business that helps protect people, information and assets all around the world. In short, it’s your job, bigger.

All our employees have to be security cleared before being appointed, so you will need to undergo a vetting process as part of your application. This role requires you to go through Developed Vetting (DV). You can find out more about vetting on our website.

It takes a diverse team to protect a diverse world.
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And a Stonewall Diversity Champion. And Employers for Carers. And it’s how you know you’re joining an inspiring, inclusive organisation.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Job summary

£20,604 plus £1,750 location allowance
Hanslope Park
Closing Date
09 November 2021 at midnight

Further information

The following documents provide supporting material for this role. Please note for some documents you may require Adobe Acrobat Reader.

  • 1.  Role Profile
  • 2.  Extra Information
  • 3.  Civil Service Recruitment Principles
  • 4.  Civil Service Code