Lead Engineer Application Operations

Our projects are what make government services possible. Here at FCDO Services, we ensure government departments operate the most secure and up to date technologies to meet their business needs. That means they are free to do their jobs, whether it’s diplomacy, consular aid, national security, or the day-to-day work of running a country.

This role sits at the heart of our work. Join us, and you’ll oversee a stream of project delivery and support work done by our Hosting Applications team – shaping and developing this essential service.

Develop systems that help to save lives

This role will help to transform the way we deliver our projects and services. For example, we are developing an ‘off-the-shelf’ model, where the aim is that all the team’s projects will run off the same system and/or processes. Your role in this will be ensure the effectiveness of this new approach.

Day to day, you will manage a team of Application engineers within an ITIL support framework, and ensure the quality of support given to our customers is of the highest standards. You will also support project opportunities through to delivery.

Your problem-solving skills will need to be exceptional. On a daily basis, you will lead your team of engineers to overcome complex issues, manage changes and deliver guidance to projects. Ensuring our products are maintained and appropriately supported within our application estate, you’ll make sure it all works seamlessly. You will also help shape the strategic future of Hosting as part of the Hosting management team.

Apply your technical expertise in a way that really matters

As our technical point of contact for Application related major incidents, you will be supporting operational bridge calls, so it’s essential that you are calm in a crisis. What’s more, you will need a comprehensive understanding of Windows Server and Office suites, SQL, CRM, SharePoint, Web Development and Application Hosting experience on platforms such as VMWare, Citrix, Azure and AWS. You’ll chair meetings, and present to colleagues across the organisation, so your communication skills will need to be good too. As you will be working within secure environments, you will need to have a strong understanding of the importance of physical and IT security, and ideally prior experience working within higher tier classifications.

Enjoy bigger career opportunities – and better rewards

Our government partners look to us to respond with agility and innovation to their ever-changing security and delivery challenges. So there will be plenty of opportunities for you to exploit new technologies and find ever-more effective solutions to the issues our clients face. You will also enjoy excellent support for career progression, including training on technologies to help you keep up to speed and also training opportunities for personal develop in non-technical areas. Then there’s all the benefits we offer. Excellent work-life balance. Flexible working opportunities. On-site OFSTED-registered nursery. Civil Service pension. And lots more. In short, it’s your job bigger.

All our employees have to be security cleared before joining us, so you will need to undergo a vetting process if you’re successful in your application. This role would require you to undergo Security Check (SC) clearance. You can find out more about vetting on our website.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

It takes a diverse team to protect a diverse world.
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And a Stonewall Diversity Champion. And Employers for Carers. And it’s how you know you’re joining an inspiring, inclusive organisation.


Job summary

Salary
£39,255 - £49,991 plus £1,750 location allowance
Location
Hanslope Park
Closing Date
31 July 2021 at midnight
Reference
5689

Further information

The following documents provide supporting material for this role. Please note for some documents you may require Adobe Acrobat Reader.

  • 1.  Role Profile
  • 2.  Extra Information
  • 3.  Civil Service Recruitment Principles
  • 4.  Civil Service Code